ROLE OF SUSTAINABILITY MANAGEMENT PRACTICE ON SERVICE DELIVERY IN KIMININI SUB COUNTY, TRANS-NZOIA COUNTY, KENYA

Yaola S. Khaemba, Dr. Kennedy Nyariki

Abstract


The level of residential care, especially guard, in the Kiminini sub-county, Trans Nzoia, is important in this study. Therefore, the purpose of this study was to investigate the role of sustainable development management strategies on service delivery in Kiminini Sub County, Trans Nzoia County, identifying policy principles and service processes. Delivery to maintain order. The target population of the study was 200 personnel. The study utilized Yamane 1967 in coming up with a sample size of 133 respondents.  A questionnaire was the main tool for data collection. A pilot study was conducted to test the validity and reliability of the research instruments. Data that was collected was checked for accuracy, cleaned and coded to facilitate analysis. Analysis was done using descriptive statistics that included frequencies, mean, percent, standard deviation as well as inferential statistics. The data was analyzed with the aid of SPSS Version 25.0. Analyzed findings were presented using tables and figures. The study findings were that sustainability management practice had a positive and significant effect on service delivery (β=0.258, p<0.05). This study concluded that sustainability management practice had a positive significant effect on service delivery. The study, therefore, recommended that personnel in the county should make more attempts in carrying out sustainability management practice in order to enhance service delivery.

Keywords; Sustainability Management Practice, Service Delivery, Kiminini Sub County


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