AN ASSESSMENT OF INFORMATION TECHNOLOGY ADOPTION AND PERFORMANCE OF EMPLOYEES IN PUBLIC UNIVERSITIES IN KENYA: A CASE STUDY OF KENYATTA UNIVERSITY, KIAMBU COUNTY

Christine Khasayi Ondego, Dr. Jacqueline Omuya

Abstract


It is evident that a number of nations have shown that the revolution brought by ICT in terms of its skill-basis has raised demand for highly trained people in comparison to those with lower levels of education. The main purpose of the study was to establish how ICT information access affects employees’ performance in Public Universities in Kenya. The study was based on systems theory and Technology Acceptance Model (TAM) theory.  The study adopted a survey research design because data was collected from respondents at a particular time. 230 of the study population was selected using simple random sampling method, taking care that the sample is fairly representative of the study population. The main tool that was employed for data collection was the questionnaires. The piloting of data collection instruments was undertaken in Multi Media University and Jomo Kenyatta University of Agriculture & Technology. Following piloting, the validity and reliability of the tools of data collection was ascertained. The study employed the Split-Half technique in testing reliability. The data was coded and fed into the computer for analysis using Statistical Package for Social Sciences (SPSS) version 26. In the analysis phase, descriptive statistical methods including frequency counts, percentages, tables and graphs to depict distribution and pie charts was employed. The objective of the study was the influence of ICT on information access. Based on this objective the study concluded that most of the staffs at KU use word of mouth, face to face, telephone or email to communicate. Also, the institution’s website is not equipped to support worker’s communication. There is an organization email communication but it is not well utilized. The objective recommended that the institution should equip its website, support workers communication and should have an organization email that should be used in communication.

Keywords: Information Technology Adoption, ICT information access and Universities in Kenya

 


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