ORGANIZATIONAL INTERNAL FACTORS, CHANGE MANAGEMENT AND ADOPTION OF E-GOVERNMENT FOR IMPROVED SERVICE DELIVERY IN KAJIADO COUNTY, KENYA

Jennifer Wangari Wairiuko, (PhD)

Abstract


Rapid growth in technology in the last two decades has made governments to start e-government initiatives as a way of ensuring effective and efficient operations. The adoption of e-government necessitates various changes in an organization. Successful adoption of E-government requires planning for both technical and cultural change. Change management strategies can help overcome resistance to change which is brought about by perceived risk and habits. The purpose of this study was to examine the moderating effect of change management on the relationship between organization internal factors and adoption of E-government. The study was based on pragmatic paradigm. Descriptive survey was used in this study. A sample of 335 respondents was drawn from the target population of 2660 employees from the devolved 10 ministries in Kajiado County using Cochran (2007) formulae. Quantitative data was collected through open and crossed-ended questionnaires while qualitative data was collected through an interview guide. Regression models and correlation were used to analyze inferential data and test hypotheses. Qualitative data was analyzed using content analysis. The results revealed that change management moderates the relationship between organizational internal factors and the adoption of e-government in the County Government of Kajiado. The study recommends that the County government of Kajiado should make use of change management practices such as employee involvement in decision making and provision of on-job training. In addition, the County government top management should show support for the use of e-government and show leadership on the same.

Key Words: Change Management, E-government, Service Delivery, Internal Factors


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References


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