DIGITAL LITERACY PRACTICES AND PERFORMANCE OF HEALTH PROJECTS IN TRANS-NZOIA REFERRAL COUNTY HOSPITAL, TRANS-NZOIA COUNTY, KENYA

Nakitare Mayende Louis, Dr. Godfrey K. Makau, (Ph.D), Dr. Muchelule Yusuf, (Ph.D)

Abstract


Healthcare institutions have implemented ICT services to enhance service delivery, improve accessibility to healthcare services for patients, and facilitate appropriate service delivery by stakeholders. This study aimed to analyse the Digital Literacy Practices and performance of health projects in Trans-Nzoia Referral County Hospital, Trans-Nzoia County, Kenya. The target population included doctors, nurses, pharmacists, health record workers and lab technicians, with a sample size of 96 respondents, which was 30% of the target population as selected using Mugenda (2008) formula. The research used a quantitative methodology, with primary data collected using structured online questionnaires and secondary data obtained from hospital records. Both descriptive and inferential statistics were used for data analysis, and data processing was conducted using version 28 of SPSS. Data was presented mainly in table format. The study's findings may inform the redesign of an e-health environment within the Hospital, focusing on assessing the digital skills of digital health platform users and their effectiveness in supporting health projects in the hospital. The findings from analysis were that data management (p<0.05) and ICT capacity building (p<0.05) have significant effect on performance of health care projects. The study concluded that digital literacy is a significant predictor of the performance of health projects. It was recommended that the human resource function at Kitale County Referral Hospital in Trans Nzoia County should work closely with the ICT department to train employees on matters of ICT and data management in order to meet the established goals and objectives of the health care projects.  The finance managers working with at Kitale County Referral Hospital to invest significant amounts of financial resources in organising and funding of ICT training and capacity building endeavours in order to boost and enhance   performance of the health care projects in question.

Keywords: Digital Literacy Practices, ICT Capacity Building, Performance, Health Projects 


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