EFFECT OF HUMAN RESOURCE INFORMATION SYSTEMS ON PERFORMANCE OF CLEANING SERVICES COMPANIES IN NAIROBI COUNTY

Kyungu Kamene Evaline, Dr. Kyule Alexander

Abstract


The proposed study focused on the effect of Human Resource Management Information Systems and performance of cleaning services companies in Nairobi County. The specific objectives of the study were; to determine the effect of e-record keeping system on performance of cleaning services companies in Nairobi County, to assess the effect of e-personnel administration system on performance of cleaning services companies in Nairobi County. The study was anchored on three theories namely; Unified Theory of Acceptance and Use of Technology which is the main theory and other supporting theories which were Diffusion of Innovation Theory and Resource Based-view Theory. Descriptive survey research design was employed to answer the research questions. The target population was 128 cleaning service companies. The study used census sampling technique. Primary data was used and was collected using questionnaire. Quantitative data was collected and was analyzed using SPSS version 25. Descriptive statistical was computed which include mean, standard deviation, frequencies and percentages. The findings were displayed in tables and figure. The study also computed correlation and regression analysis to test the relationship between the dependent and the independent variables. The study concludes that e-record keeping system has a positive and significant effect on performance of cleaning services companies in Nairobi County. In addition, the study concludes that e-personnel administration system has a positive and significant effect on performance of cleaning services companies in Nairobi County. Further, the study concludes that e-recruitment system has a positive and significant effect on performance of cleaning services companies in Nairobi County. It was recommended that the management of cleaning services companies in Nairobi County should work towards ensuring full adoption of electronic record keeping hence facilitating information retrieval. In addition, study recommends that the management of cleaning services companies in Nairobi County should ensure proper communication channels, succession planning and demand & Supply of manpower.

Key Words: E-Record Keeping System, E-Personnel Administration System, Cleaning Services, Performance


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References


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