FACETS OF JOB SATISFACTION AND WORK ENGAGEMENT OF COMMERCIAL BANKS IN KENYA

Abdulla Edin Adan, Dr. Joyce Amuhaya

Abstract


Organizations require committed employees in order to enable them achieve their goals. Job commitment emanates from increased intrinsic satisfaction. Among the Job satisfaction facets include; operating conditions, rewards, supervisor, nature of work, co-workers and communication, pay, benefits and promotion. The general objective of the study was to investigate the facets of job satisfaction and work engagement within commercial banks in Kenya. specifically the study sought to determine the effect within operating environment and leadership on employee’s work engagement within commercial banks in Kenya. The study adopted a descriptive research design. The target population for this study comprised of 42 commercial banks operating in Kenya and the unit of analysis were head of human resource manager. The researcher adopted the census technique. Primary data was collected by use of questionnaires. Quantitative data was collected and analysed in this study by calculating the response rate with descriptive statistics such as mean, standard deviation, median and proportions using the Statistical Package for Social Sciences (SPSS). Regression model was used to determine the relationship between independent variables and dependent. The study established that enhancement of work environment, leadership have positive a significant influence on work engagement within commercial banks in Kenya. This study recommends that  HR managers in banks should come up with strategic measures that further seek to enhance work environment. Organisational leaders to adopt best guidance values qualities.

Keywords: Operating Environment, Leadership, Work Engagement


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References


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