EFFECT OF STRATEGIC PLANNING ELEMENTS ON PERFORMANCE OF CIVIL REGISTRATION DEPARTMENT IN NAIROBI, KENYA

Domitila Nyamoita Sakagwa, Dr. Allan Kihara

Abstract


Strategic planning and management was introduced in the public sector more than three decades ago and has become a core component in most of public management reforms. Although strategy has been widely adopted in the public sector, the knowledge base regarding its practices and its impacts remains documented theory in Kenya. The variables under study were resource allocation, infrastructure development and performance. The study adapted descriptive research design since it describes the events the way they are. The sample size of the study was 120 respondents which were drawn from the targeted population of 600 employees in Civil Registration Department. The study used the stratified sampling technique since it gives equal chances to all strata. Primary data was collected using questionnaires. The collected data was analysed quantitatively and presented in table, charts, graphs, percentages as well as frequencies. The study found that financial resources helps an organization to remain a relevant factor in the organizations performance. The study found that organizations have optimal level of advancing to new technology which maintain relevance in the competitive market, the study also found that employee development helps a company to remain the very important factor in the organizations performance. Hence the study recommends that there is need for the government to factor increase on budgetary allocation to civil department, need for the government to sustain the infrastructural development on accessibility of the state departments’ ICT requirements and physical accessibility was also recommended. Study recommends that there is need for the government to enhance their Performance and delivery.

Key Words: Strategic Planning Elements, Resource Allocation, Infrastructure and Performance

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