ICTs AND REVENUE COLLECTION IN NAIROBI CITY COUNTY GOVERNMENT, KENYA

Omondi Catherine Achieng, Dr. Mwalili Tobias, Dr. Thomas Mose

Abstract


The objective of this project was to find out the major role of ICTs in revenue collection in Nairobi City County government, Kenya. Currently NCCG has for a long time relied on manual way of carrying out revenue collection, which provides increased hindrance towards efficient revenue collection. Factors here include lack of accountability, slow access time of services, poor compliance by business owners and lack of security, which leads to loss of revenue. ICT policy is of great importance once adopted hence will increase efficiency in revenue collection. This therefore was a drive for authorities to be more innovative in how to use new technologies and be innovative to enhance revenue collection. To achieve safety of revenue collection, information security and ICT skills must be adopted in line with current ICT Policy. The study is directed by economic theory and technology acceptance model. The target population for the study was lower-level management staffs who deal directly with revenue collection and middle level management staff in NCCG and KRA. The sampling techniques to be used was purposive sampling using questionnaires to the staff. The study found that ICT infrastructure positively influences revenue collection in Nairobi City County Government. ICT Policy positively influences revenue collection in Nairobi City County Government. The study therefore recommends KRA and county government to increase their ICT infrastructure. These include hardware and software in support towards network availability; global universal Innovative ICT infrastructure; and timely design and implementation. Also, county government to develop other policies that can help enhance revenue collection in the county. The various policies to be developed are on communication platform, market size, and public service delivery ratio.

Key Words: ICT, Revenue Collection, ICT Infrastructure, ICT Policy


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