EFFECT OF TECHNOLOGY KNOWLEDGE MANAGEMENT STRATEGY ON ORGANIZATIONAL PERFORMANCE OF THE INTERNATIONAL COMMITTEE OF THE RED CROSS IN KENYA

Jane Njeri Ngugi, Dr. Jennifer Muriuki

Abstract


The pivotal role Knowledge Management Plays in any Organization anywhere in the world cannot be underestimated. Indeed, it is such a valuable resource and an asset that organizations invest heavily in it for overall performance. It is difficult and impossible for any organization and capital to deliver quality products and services without using this resource and managing it properly alongside other resources like land, labor, and capital. The purpose of this study is to assess the influence of technology knowledge management strategy on the performance of the International Committee of the Red Cross. Organizational learning theory and Knowledge-based theories guided this study. The target population of the study was 400 employees and from this a sample size of 178 employees took part in the study. Primary and Secondary data sources were used appropriately in this research. The data collection instrument includes a questionnaire that was administered through drop and pick method. Qualitative and quantitative data was collected respectively and was analyzed by use of descriptive and inferential analysis. Presentation of descriptive data was done by use of frequencies. Qualitative data was examined by using SPSS appropriate programs version 21. The findings underscore the crucial role of technology in organizational performance, highlighting the need for targeted training programs and streamlined reporting systems. These findings contribute to a nuanced understanding of the multifaceted interplay between technology and performance in humanitarian organizations, offering insights that can inform strategic initiatives and foster sustainable success.

Keywords: Technology, Knowledge Management, Organizational Performance, International Committee of the Red Cross


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