EFFECTS OF PERFORMANCE APPRAISAL ON NATIONAL POLICE SERVICE DELIVERY, A CASE OF KENYA POLICE SERVICE BUNGOMA COUNTY, KENYA

Jael Nekesa, Dr. Anthony Alexis, Dr. Peter Simotwo

Abstract


The purpose of this study is to investigate the effectiveness of performance appraisal in the Kenya Police Service (KPS) in Bungoma County. The objectives of this study was to investigate the effectiveness of the performance appraisal system in the Kenya Police Service Bungoma County and examine the perceptions of police officers regarding the evaluation process in the Kenya Police Service Bungoma County and identify the methods used in personnel performance evaluation in the Kenya Police Service. The research design was survey. This study was conducted in Bungoma County, Kenya, which is known for its high population and agriculture. The evaluation of police services has both positive and negative effects on the provision of services in the county. Although it provides a framework for evaluating the performance of the work and providing feedback for improvement, problems such as social barriers and possible inappropriateness in the evaluation must be addressed. The target population for this study is senior police officers, commanders and lieutenants and other senior officials in Bungoma County. The sample size was 30% of the target population, determined through convenience sampling. Data collection tools included questionnaires, interviews and observations. Data analysis included qualitative and quantitative methods using tools such as charts and pie tables. Ethical principles was observed in this study, including obtaining informed consent, protecting the privacy and confidentiality of the participants, and ensuring the accuracy and reliability of the data. The study made recommendation basing on the findings of the study.

Keywords: Effectiveness, Performance Appraisal System, Perceptions  


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