STRATEGIC HUMAN RESOURCE MANAGEMENT PRACTICES AND PERFORMANCE OF SELECTED COMMERCIAL BANKS IN NAIROBI CITY, KENYA

Galgallo Wario Huqa, Dr. Paul Waithaka

Abstract


The banking industry is experiencing relatively difficult times after a decade of rapid transformation in the after-effects of the worldwide financial crisis. Although the financial sector has expanded dramatically over the last ten years, much of this workload has been driven by novelties and techniques that are in contrast with existing structures of banking systems. This paper seeks to examine and analyze the various human resource management practices that have been adopted by selected commercial banks in Kenya to enhance performance. The research method used was a survey in the form of descriptive research. The sample for the study consisted of four Kenyan commercial banks. These commercial banks would have a total, overall workforce of 210 individuals with the chosen staff. Taro Yamane’s (1967) sample size formula was used where 138 individuals constitute the sample. A simple random sampling technique was applied. The data was gathered using a questionnaire and analyzed using descriptive and inferential statistics. The investigation found that every research item had a significant influence on commercial banks' performance. Based on the research findings, it was agreed with the proposition that aspects such as training, employee pay, employee turnover and work-life balance enhanced the overall performance of banks. Therefore, the management of commercial banks should support the implementation of industry best practices for remuneration and look for methods to demonstrate the value that each employee brings to the bank's overall operations. The management of commercial banks should focus on creating and implementing policies that support workers' work-life balance. Additionally, the management of commercial banks should encourage the implementation of strategies for keeping talented people.

Keywords: Training, Remuneration, Retention, Work-Life Balance, Performance


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